Privacy Policy

Last Updated: 9 September 2024 | Published: 2 July 2015

This Privacy Policy describes how SonderCare Inc. (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://www.sondercare.com/ (the “Site”).

1. Information We Collect

Categories of Personal Information

We collect the following categories of personal information:

• Identifiers (e.g., name, email address, truncated IP address)
• Commercial information (e.g., products purchased, payment information)
• Internet activity information (e.g., referring networks, browsing behavior on our website)
• Geolocation data (truncated IPs, generalized city/region, timezone)
• Inferences drawn from other personal information

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type
• IP address (truncated to the base digit for safety)
• Time zone
• Individual web pages or products viewed
• Referring websites or search engines
• Information about how you interact with the Site (duration, click events, video interactions)

We collect Device Information using cookies, log files, and web beacons, tags, and pixels.

Order Information

When you make a purchase or attempt to make a purchase, we collect by user consent:

• Name
• Billing and shipping address
• Payment information (processed through Stripe, Inc. — card numbers are obscured)
• Email address
• Location data as provided by the customer
• Anonymized on-site actions to observe checkout, cart, or page failures

2. How We Use Your Personal Information

We use Order Information to:

• Fulfill orders placed through the Site
• Process payments and arrange shipping
• Provide invoices and order confirmations
• Communicate with you
• Screen orders for potential risk or fraud
• Provide information or advertising relating to our products or services (when in line with your preferences)

We use Device Information to:

• Screen for potential risk and bot fraud
• Improve and optimize our Site
• Generate analytics about customer browsing and interactions
• Assess the success of our marketing and advertising

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business. These third parties include:

• Stripe Inc. — Powers our online store. Stripe Legal
• Google Analytics — Helps us understand how customers use the Site. Google Privacy Policy
• Other third parties as required to comply with applicable laws and regulations

We do not sell your personal information to third parties for monetary consideration. However, under the CCPA, some sharing of personal information necessary to provide personalized ads may be considered a “sale” under a loose definition. You have the right to opt out of this sharing at any time (see Section 4).

Direct Marketing

In accordance with California’s “Shine the Light” law, you may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. Contact us using the information in the “Contact Us” section below.

You can opt out of targeted advertising at:

• Facebook Ad Settings
• Google Ad Settings
• Bing Ad Settings
• Digital Advertising Alliance opt-out portal

4. Your Rights and Choices

Data Portability

You have the right to request that we disclose information about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you
• The categories of sources for that information
• Our business or commercial purpose for collecting it
• The categories of third parties with whom we share it
• The specific pieces of personal information we collected about you

Deletion

You have the right to request that we delete any personal information we collected from you and retained, subject to certain exceptions.

Correction

You have the right to request that we correct any inaccurate personal information we maintain about you.

Opt-Out

You have the right to opt out of the transaction of your personal information and to limit the use of your sensitive personal information.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

Submitting a Request

To exercise these rights, please submit a verifiable consumer request by:

• Emailing us at info@sondercare.com
• Visiting https://www.sondercare.com/contact/
• Calling us at +1 833-649-7772

5. Data Security and Breach Notification

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable laws.

6. Do Not Track Signals

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, you can choose to disable cookies through your individual browser options.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

8. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Contact Us

For questions, complaints, or more information about our privacy practices:

• Email: info@sondercare.com (Subject: DATA COLLECTION INQUIRY)
• Mail: SONDERCARE INC., 2995 Page St, London ON N5V 4P6
• Phone: +1 833-649-7772